Member Survey

Section A: Member Information

• 1. How long have you been a member of Club Phoenix? Less than 6 mths 6 mths - 1 yr 1 - 2 yrs 2 - 3 yrs 3+ yrs
• 2. How many times per week do you visit Club Phoenix? 1 - 2 2 - 3 3 - 4 4 - 5 5+
• 3. Have you reached the goals you set out to achieve? Yes No
• 4. Do you employ the services of a personal trainer? Yes No

Section B: Facility

• 5. Please rate the following:
  Parking Poor Adequate Good Excellent
• Lighting Poor Adequate Good Excellent
• Temperature Poor Adequate Good Excellent
• Music Poor Adequate Good Excellent
• Noise Level Poor Adequate Good Excellent
• Change Rooms Poor Adequate Good Excellent
• Atmosphere Poor Adequate Good Excellent
• Overall Satisfaction Poor Adequate Good Excellent
• Comments

Section C: Group Fitness

• 6. Do you attend Speciatly Group Training Programs? Yes No
• 7. If you answered no to 6, please skip ahead to question 11. Otherwise, which program did you most recently attend?
• 8. Overall, how would you rate this program? Poor Average Good Very Good Excellent
• 9. Are there any class types that you would like to see added to our group training programs? Please describe.

Section D: Front Desk Service

• 10. How do you rate the friendliness of the front desk staff? Not Friendly Somewhat Friendly Friendly Very Friendly
• 11. How knowledgeable do you find the staff? Not Knowledgeable Somewhat Knowledgeable Knowledgeable Very Knowledgeable
• 12. How approachable do you find the staff? Not Approachable Somewhat Approachable Approachable Very Approachable
• 13. How quick was the staff at serving your needs? Slow Adequate Quick Very Quick
• 14. How would you rate the overall level of service given by the front desk staff? Poor Adequate Good Very Good Excellent
• Comments

Section E: Equipment

• 15. Please rate our euqipment on the following:
  Amount of Equipment Poor Adequate Good Excellent
• Availability Poor Adequate Good Excellent
• Appearance Poor Adequate Good Excellent
• Cleanliness Poor Adequate Good Excellent
• 16. Was there enough variety of equipment to suit your needs? Yes No
• If no, what would you like to see?

Section F: Overall Impression of Club Phoenix

• 17. Please name one thing that you like about Club Phoenix.
• 18. Please name one thing that Club Phoenix can improve on.
• 19. To what extent do you agree or disagree that the services you receive from Club Phoenix are worth the price of membership? Strongly Disagree Disagree Neutral Agree Strongly Agree
• 20. Is there anything you would like to see included in our memberships?
• 21. Overall how would you rate Club Phoenix as a fitness facility? Poor Adequate Good Very Good Excellent
• Comments

Section G: General Questions

This section is about you to ensure that we receive a representative sample of gym members. Please remember that your answers are strictly confidential and that this survey is anonymous.

• 22. What is your gender? Female Male
• 23. How old are you? 15 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+
• 24. Where do you live? Downtown Oak Bay Saanich Esquimalt Colwood Langford Highlands Sooke Other
• 25. Where do you work? Downtown Oak Bay Saanich Esquimalt Colwood Langford Highlands Sooke Other
• 26. May we contact you? Yes No
• If yes, please provide your name, email address, and/or phone number.
• Send