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Member Survey

Please give us your feedback by taking a few minutes to fill out this survey. By completing this survey, you are helping us to improve our facility, customer service, and classes offered. Please either tick the boxes or circle the number that best applies to you. Thank you for taking the time to give us your opinion.

Section A: Member Information
1. How long have you been a member of Club Phoenix?
Less than 6 mths 6 mths-1 yr 1-2 yrs 2-3 yrs 3+ yrs

2. How many times per week do you visit Club Phoenix?
1 - 2 2 - 3 3 - 4 4 - 5 5+

3. Have you reached the goals you set out to achieve? YES NO
 
4. Do you employ the services of a personal trainer? YES NO

Section B: Facility
5. Please rate the following:
  Poor Adequate Good Excellent
Parking
Lighting
Temperature
Music
Noise level
Towel Service
Change Rooms
Cleanliness
Atmosphere
Overall Satisfaction

    Comments:
   

Section C: Group Exercise and Yoga / Pilates
6. Do you attend Group Exercise classes? YES NO
 
7. Do you attend Yoga / Pilates classes? YES NO

8. If you answered no to either 6 or 7, please skip ahead to question 12. Otherwise,
    how many times per week do you attend classes?
1 - 2 2 - 3 3 - 4 4 - 5 5+

9. Are there any classes or instructors that you like or dislike? Please explain:
   

10. Are there any classes that you would like to see added to the program? Please
     describe:
   

11. Overall, how youd you rate the Group Exercise program?
Poor Average Good Very Good Excellent

    Comments:
   

Section D: Front Desk Service
12. How do you rate the friendliness of the front desk staff?
Not Friendly Somewhat Friendly Friendly Very Friendly

13. How knowledgeable do you find the staff?
Not Knowledgeable Somewhat Knowledgeable Knowledgeable Very Knowledgeable

14. How approachable do you find the staff?
Not Approachable Somewhat Approachable Approachable Very Approachable

15. How quick was the staff at serving your needs?
Slow Adequate Quick Very Quick

16. How would you rate the overall level of service given by the front desk staff?
Poor Adequate Good Very Good Excellent

    Comments:
   

Section E: Equipment
17. Please rate our euqipment on the following:
  Poor Adequate Good Excellent
Amount of Equipment
Availability
Appearance
Cleanliness
Ease of Use

18. Was there enough variety of equipment to suit your needs? YES NO
      If no, what would you like to see?
     

Section F: Overall Impression of Club Phoenix
19. Please name one thing that you like about Club Phoenix.
   

20. Please name one thing that Club Phoenix can improve on.
   

21. To what extent do you agree or disagree that the services you receive from Club
      Phoenix are worth the price of membership?
Strongly Disagree Disagree Neutral Agree Strongly Agree

22. Is there anything you would like to see included in our
      memberships?		 YES NO
      If yes, what would you like to see added?
     

23. Overall how would you rate Club Phoenix as a fitness facility?
Poor Adequate Good Very Good Excellent

    Comments:
   

Section G: General Questions
This section is about you to ensure that we receive a representative sample of gym members. Please remember that your answers are strictly confidential and that this survey is anonymous

24. What is your gender? Female Male

25. How old are you?
16 - 19 20 - 25 26 - 30 31 - 35 36 - 40
41 - 45 46 - 50 51 - 55 56 - 60 60+

26. Where do you live?
Downtown Oak Bay Saanich Esquimalt View Royal
Colwood Langford Sooke Highlands Other

27. Where do you work?
Downtown Oak Bay Saanich Esquimalt View Royal
Colwood Langford Sooke Highlands Other

28. May we contact you? YES NO
      If yes, please provide your name, phone number
      and/or email address:
     
 
 
 
 
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