...About Getting Started
Can I try the club
before I become a member?
Yes. Our 7-day try-before-you-buy- trial membership lets
you try the club absolutely free, with no risk or
obligation, before you decide to become a member. We want
you to meet our staff, meet the other members, and give us
a chance to earn your business. At the end of 7 days, if
we haven't earned your business then we don't deserve to
have you as a member.
Do I have to sign
a contract?
No, we offer a 1-month membership along with our
longer-term agreements. If you anticipate traveling or
just don't feel that you are ready to get involved in a
committed program then our 1-month is for you. If you are
committed to fitness and want to save money too, then our
longer-term memberships are the way to go.
Is tanning included
in membership?
Tanning is not included in fitness membership but may
be added on at any time for as little as $19.99 per month.
For more information, Click
Here!
How do I get
started?
It's simple. Call the club of stop by and any of our
membership staff can help you choose the right membership
for you and the paperwork only takes about 5 minutes.
...ABOUT THE CLUB
Where are you located?
We are conveniently located at the edge of downtown Victoria
on Government Street, one block south of Bay Street, right beside
the Vancouver Island Brewery.
View Larger Map
How's the parking?
Parking is easy at the club. We have plenty of spaces
directly in front of the club, overflow spaces on the
street, and after 4:30 pm we also have use of the parking lot
at the Liquor Distribution Center across the street.
Do you have
lockers and towel service?
We have a large number of free day use lockers, a limited
amount of rental lockers for those that like to keep
their workout stuff at the gym and we offer towel
service for a small fee. Small workout towels and shower towels are
available at the desk for $1, or you can add towel service to
your membership for $5 per month. If you are a Gold Member,
towel service is included in your monthly plan..
Do I have to
register for group classes?
For the most part, no. Some of our most popular classes, such as Indoor Cycle, are
limited to a certain number of students. We do not accept
advanced registrations but we do offer a simple system
that will hold your place in class once you arrive at the
gym.
Can I book
training or other club activities by phone?
Almost everything we offer, beyond those things included
as part of everyone's base membership, such as group
exercise, can be booked by calling the front desk at
920-0300.
How do I bring a
guest?
Guests are always welcome at the club. If your guest lives
in the club's marketing area and qualifies for our trial
membership we will be happy to extend a 7-day trial pass to
them.
Is there a reward system
if my guest joins?
We do have a referral program in place that gives you either $50
cash or free membership time if your guest joins the club. You can
read all about the program on our referral page at
http://www.club-phoenix.com/links/referral_program.htm
I am going away,
can I put a hold on my membership?
Yes, this is called a membership freeze and is included
for Gold Members. For all other members, a $5 fee is
charged for each month that your membership is on hold.
You can freeze your membership for a minimum of 1 month
up to a maximum of 6 months. Just come in and fill out
the required paperwork.
