Club Phoenix Health Fitness And Tanning
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FREQUENTLY ASKED QUESTIONS
 

...ABOUT GETTING STARTED

Can I try the club before I become a member?
Yes. Our 7-day try-before-you-buy- trial membership lets you try the club absolutely free, with no risk or obligation, before you decide to become a member. We want you to meet our staff, meet the other members, and give us a chance to earn your business. At the end of 7 days, if we haven't earned your business then we don't deserve to have you as a member.

Do I have to sign a contract?
No, we offer a 1-month membership along with our longer-term agreements. If you anticipate traveling or just don't feel that you are ready to get involved in a committed program then our 1-month is for you. If you are committed to fitness and want to save money too, then our longer-term memberships are the way to go.

Is tanning included in membership?
Tanning is not included in fitness membership but may be added on at any time for as little as $19.99 per month. For more information, Click Here!

How do I get started?
It's simple. Call the club of stop by and any of our membership staff can help you choose the right membership for you and the paperwork only takes about 5 minutes.

...ABOUT THE CLUB

Where are you located?
We are conveniently located at the edge of downtown Victoria on Government Street, one block south of Bay Street, right beside the Vancouver Island Brewery.


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How's the parking?
Parking is easy at the club. We have plenty of spaces directly in front of the club, overflow spaces on the street, and after 4:30 pm we also have use of the parking lot at the Liquor Distribution Center across the street.

Do you have lockers and towel service?
We have a large number of free day use lockers, a limited amount of rental lockers for those that like to keep their workout stuff at the gym and we offer a free towel service. Small workout towels and shower towels are available at the desk and we require collateral (keys or something of personal value) in exchange for towels to ensure their return.

Do I have to register for group classes?
For the most part, no. Some of our most popular classes, such as Rebounder, are limited to a certain number of students. We do not accept advanced registrations but we do offer a simple system that will hold your place in class once you arrive at the gym.

Can I book training or other club activities by phone?
Almost everything we offer, beyond those things included as part of everyone's base membership, such as group exercise, can be booked by calling the front desk at 920-0300.

How do I bring a guest?
Guests are always welcome at the club. If your guest lives in the club's marketing area and qualifies for our trial membership we will be happy to extend a 7-day trial pass to them.

I am going away, can I put a hold on my membership?
Yes. This is called a membership freeze. Just come in and fill out the required paperwork.